FREQUENTLY ASKED QUESTIONS (FAQS)
1. What details are must for placing an order?
We require a few following details from the customer to get their order quickly and safely to their doorstep:
The buyer’s complete address with a few personal data such as (name, email address, mobile number, and the shipping address)
If the buyer is placing an order with a credit card ( fulfill details of the credit card number, card expiration date, and the CVV code while paying for the order)
2. What forms of payment do you accept?
For your convenience, usmedstores.com accepts the following payment methods:
Note: xtra pharma is adding a few more payment methods for ease of use to make buyers more comfortable with the support.
3. What if your prescribed medication is not available on our website?
xtra pharma stocks a broad range of medicines that are rare to find. However, if you are unable to track your prescribed medication, you can get in touch with our support team or tell our customer care executives by email. We will contact you as soon as possible and let you know the availability of your requested medicine.
4. How will I know if my order has shipped or not?
Once you place your order and your order gets approved, you will receive an email confirmation.
You will receive A tracking ID and password with the tracking information for your shipment via email.
When the status of your order shows “In Transit,” your order has been shipped.
Suppose any of the things mentioned earlier are missing. In that case, you can take help with our customer support. Then you have to provide a few details to our customer care representative for more information on the delivery of your order.
5. Do we provide generic medicines? How risk-free are they, and why are generic medications less expensive?
Yes, usamedicinestores.com offers both name-brand and generic medications. Every generic medicine on our website had obtained from a reputable manufacturer. They are strictly regulated in terms of safety, potency, and quality. Also, generic drugs are less expensive, not because they are dangerous. Because generic medications might not contain the same active ingredients, they are less expensive.
Furthermore, generic drugs contain the same active ingredients as their brand-name equivalent active ingredients. Nonetheless, well-known pharmaceutical companies create brand-name drugs after extensive research conducted over several years in upscale settings.
6. Why do the product I received and the picture I look at on your website look so different?
Despite our best efforts, not every product image on our website will match the original medications you receive precisely. The color of the natural product may differ a little from the photos displayed on your screen. We can not guarantee that the product image accurately represents the actual item due to the possibility that your computer or mobile screen has different color settings.
Please remember that the product’s image on our website is only for an ideal perception purpose of the product.
7. How do we offer a discount, and can you use your debit card securely at usamedstores.com?
At xtra pharma, you have various options to save money on your prescribed drug or any generic medication. Your savings will grow if you shop frequently. In addition, we offer special discounts to returning customers. Furthermore, on occasion or any specific season, xtra pharma offers significant discounts. Xtra Pharma uses third-party payment processing services to accept credit or debit card payments. These are legitimate payment processing gateways.
8. What are the security guidelines of usamedstores.com?
Your personal and essential information will be kept private, including your name, address, phone number, email address, and payment information. We never reveal this information to other people or businesses. Our authorized personnel only uses it to place your order.
Please be aware that all info you provide to us is subject to privacy laws. To prevent unauthorized access to your data, we protect our servers with the most up-to-date and secure electronic security measures and security firewalls.
You can find More Information about your data and payment security in our “Terms & Conditions.”
9. After placing my order, can I cancel my order or change my shipping address?
Please remember that we cannot cancel orders that have already shipped, but if your order is still in shipment, you can cancel your order. To cancel your order, send us an email.
Also, we can not change the shipping address if your order has shipped, but you can change the delivery address before the shipment of your order. Then, we will have to deliver the package to the new location at your request. For more information, please visit our “More Information section” or contact a member of our customer service team.
10. How will you pack my order?
Xtra pharma handles packages of the contents of your order with the utmost care. To ensure the safety of your order. It is packaged in thick packaging with factory-sealed blister packs. Human hands have never touched your package.